Transport, payment and refund policy
Prices are in Canadian currency. You can pay for your purchases with Visa, MasterCard or PayPal. All transactions made on this site are completely secure.
Shipping is free for orders of $70.00 or more (before taxes if applicable) to any destination in Canada. We also ship our products all over the world and the transport costs vary according to the destination and the weight of the order.
Free local delivery with a minimum purchase of $40.00
Local delivery covers the regions of Pointe-Calumet, Saint Joseph du Lac, Sainte-Marthe sur le Lac, Deux Montagnes and Saint-Eustache.
The calculation of shipping costs is done directly by Canada Post on the payment page when you complete your online purchase. The calculated price is exact according to the destination, weight and dimensions of the package. You will have various shipping options ranging from standard post to expedited services.
Customs charges may be applied depending on the country of destination and the value of the order. The charges payable remain the responsibility of the recipient.
Your order will be shipped within 3 business days of receiving your online purchase confirmation.
All teas and herbal teas are packaged and sealed inside quality resealable bags.
We guarantee your complete satisfaction. If you are not completely satisfied with one of our products, we will exchange it within 30 days from the date of purchase. We assume the return shipping costs for all products with a defect or having suffered a breakage during transport. For all other reasons, the customer will have to cover the transport costs to our shop. For any complaints or questions on this subject, contact us and we will answer you within 48 hours (working days).
Information about our customers will remain confidential. Under no circumstances will we share information about our customers with any other organization or company.
Tea Master only requires the following information:
- Last name and first name
- Billing and shipping address
- Email address
- Credit card number for your online purchases.
- Credit card expiry date*
*We never keep our customers' credit card numbers on file.
If you have any questions regarding our purchasing policy, contact us